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He asked, "Did you have issues downloading it from the App Store?" What Amir didn't know, though, is that one cannot download Microsoft Edge from the App Store.Īmir, still radiating a warm and friendly aura, inaccurately guided me to the App Store to download Microsoft Edge through the remote screen-sharing service. He seemed to be in disbelief that I would need help with such a simple task.
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EST, I asked Amir to help me install the new Microsoft Edge browser. When he asked me for my name, he forgot it a few seconds later and called me "Ashley." He apologized and said, "It's been a long day."Īt 1:34 p.m. He was friendly, but a little disoriented. My experience with Amir, on the other hand, was mediocre. Bravo, Brandon! My chat lasted no more than 10 minutes.
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On top of that, Brandon spotted that my time zone was incorrect, so he volunteered an extra 2 minutes of help to provide instructions on how to rectify this issue. EST, using a remote screen-sharing service, the friendly agent articulately guided me through ticking off the automatic updates box. Louis, provided me with smooth-sailing guidance when I asked for help with disabling automatic system updates. Phone supportīrandon, a top-notch tech-support agent from St. But to be fair, Apple's excellent live chat and phone support - brimming with helpful, human agents - eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer's mind.
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After navigating through Apple's archive of help articles on the app, I couldn't find anything that specifically outlined how to switch off unauthorized updates. This time, I wanted to know how to disable automatic system updates. The third platform I used is the Apple Support App that I downloaded on my iPhone. That's it? Are you not going to walk me through this, Apple?

You can learn about the requirements, and how to use Dark Mode here." A link to an article titled " How to Use Dark Mode on Your Mac" followed. Two minutes later, I received a reply that said, "Sure thing, we're happy to help. EST, through Twitter's direct message system, I asked Apple to help me turn on dark mode. Serenity Caldwell contributed to an earlier version of this guide.My experience with Apple's Twitter support wasn't nearly as eventful. Visit Apple Support or the Apple Support app.ĭo you have any more questions about how to get support for your Mac, iPhone, iPad, or Apple Watch? Put them in the comments, and we will help! Now that you know how to sign up, you can also visit the iMore forums.If you don't have an Apple Store in your area or would prefer not to go in person, you may also have an option to send your device in for repair. If there is an Apple Store near you, it's easy to schedule an appointment at the Genius Bar.
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Sometimes, reading and chatting online isn't enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. How to set up a Genius appointment at an Apple Store Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.Īpple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you would need to contact Apple).

Select a category that your issue falls under.

All you have to do is type in your query, and the Help program will present you with helpful information. Your Mac comes with a handy Help app that answers questions about every aspect of your computer.
